It mostly comes down to how many rooms you want cooled. For one or two rooms, split systems are cheaper and quicker to put in. For the whole house, ducted is neater: one outdoor unit, vents in the ceiling, and zones so you only run the rooms you're using. We'll talk you through it when we quote.

Yes, both. We design and install ducted systems, put in split systems, and replace or upgrade old units.

It's not just the size of the room. Ceiling height, insulation, windows and which way the house faces all matter, and Brisbane's western sun makes a big difference. Too small and it never keeps up, too big and it wastes power. For ducted we work out the load room by room before we pick the unit.

It depends on how you live in the house. Most homes at least split the living areas from the bedrooms so you can run them separately. We work out the zoning with you when we design the system, and we use smart zone controllers with room sensors.

Ducted needs enough roof space for the indoor unit and the ductwork. Most Brisbane homes are fine, but low-pitch roofs or tight ceilings can be harder. We check the roof space before we quote.

We install the main brands, including Daikin, Mitsubishi Heavy Industries, Fujitsu, Samsung and Hisense.

A split system is usually done in a day. A typical ducted install is about 1 day on site. On new builds it's done in stages (rough-in, cut-out, then fit-off and commissioning) to fit in with the builder.

Often, yes. Bigger units, and most ducted systems, need their own circuit from the switchboard. We check this at the quote and include the electrical work so there are no surprises. Larger ducted systems can need 3 phase power, which we'll ask about.

You get 12 months workmanship warranty from us, plus the manufacturer's warranty on the unit, which is usually 5 years.

Yes. We do ducted design and installs for builders on new builds and renovations, working from the plans.

For most homes, once a year, ideally before summer. If it runs a lot, or you've got pets or a dusty spot, more often. A clean keeps it running cheaper and stops mould building up.

A split system deep clean usually takes around an hour for the first unit, plus a bit longer for each extra one. A ducted service usually takes around an hour, depending on the system and what we find on the day.

Yes. We do fault finding and repairs on all types. Bad smells are usually a dirty coil or mould, and we can deep clean and treat it.

A dirty filter or coil makes the system work harder, so keeping it clean helps it run efficiently. Setting it to around 24 to 25 degrees in summer and only cooling the rooms you're using makes the biggest difference.

Yes. We look after rental breakdowns and servicing for agents, and do insurance repairs and reports.

We recommend a service at least once a year, or every six months if it runs most days or you have pets or allergies. Regular servicing keeps it running efficiently, lowers power bills and helps it last longer. Get in touch to book your service.

The most common causes are dirty filters, low refrigerant gas or a fault with the outdoor unit or its sensors. Check the filters are clean and the remote is on cool mode first. If it's still not cooling, give us a call and we'll diagnose and fix it.

Water leaks usually come from a blocked drain line, a dirty coil or the unit not being level. Turn the system off to avoid water damage and call us. A service or drain clean normally sorts it quickly.

• Service call and repairs: $240 + GST ($264 inc GST) covers the first hour, and we aim to diagnose the system in that time. After that it's $140 + GST ($154 inc GST) per hour, charged in 30-minute steps.
• Split system service: $240 + GST ($264 inc GST) for the first unit, then $70 + GST ($77 inc GST) for each extra split.
• Split system deep clean: $240 + GST ($264 inc GST) for the first system, $100 + GST ($110 inc GST) each for systems 2 to 4, and $80 + GST ($88 inc GST) each from the 5th system.
• Ducted system service: $240 + GST ($264 inc GST) for the first system, then $110 + GST ($121 inc GST) for a second system on the same site.
• Re-gas: R32 is $180 + GST ($198 inc GST) per kg and R410A is $150 + GST ($165 inc GST) per kg, based on the gas charge on the unit's name plate.
• Installs: free quotes, as every home is different.

No, quotes are free.

Split system deep clean: $240 + GST for the first unit, $100 + GST each for units 2 to 4, and $80 + GST each after that. Ducted service: $240 + GST for the first system, $110 + GST for a second system on the same site.

Repairs and fault finding are charged by the hour: $240 + GST for the first hour, then $140 + GST for each hour after, in 30-minute blocks. Parts and gas are extra.

Here's a rough guide for supply and install. It depends on the house (pipe runs, access, electrical, roof space and so on). All prices include GST. Give us a call for a free quote with an exact price.

• Split system 2 to 5kW: $1,950 to $2,800
• Split system 6 to 10kW: $3,000 to $5,800
• Ducted 5 to 10kW: $8,000 to $13,500
• Ducted 12.5 to 16kW: $12,500 to $18,000
• Ducted 18 to 25kW: $18,000 to $25,000

For new installs at home, we ask for a 50% deposit when you accept the quote. Once it's paid we lock in your gear and an install date. You can pay by bank transfer (no fee) or card (card fee applies). Invoices are due within 7 days.

No, we don't offer finance. It's a 50% deposit when you accept the quote and the balance when the job's done.

Not at the moment. The old Queensland Climate Smart rebate has closed, and Energex's PeakSmart scheme is closed to new people. Concession card holders may get help with power bills through their electricity retailer, but that isn't a rebate on the aircon itself.

Brisbane and surrounding suburbs, north and south side.

Yes. QBCC licence 1219160, ARC authorisation (ARCtick) AU44554, and QLD electrical licence 164866.

Monday to Friday 6am to 5pm, and Saturday 8am to 12pm.